Returns & Refund Policy

We want you to be satisfied with purchases from Andobike.com. Most eligible items may be returned within 30 days after delivery, subject to the conditions below.

Return eligibility

• The return must be requested within 30 days of delivery.
• The item must be unused, uninstalled, and in the condition in which it was sold.
• Original packaging, tags, manuals, accessories, and documentation must be included.
• Proof of purchase or an Andobike order number is required.
• Final-sale items are not eligible.

How to start a return

Email Support@andobike.com with your order number, the item to be returned, and the reason for the return. Bicycle returns must be authorized by customer support before shipment. Do not send an item until return instructions have been provided.

Return shipping and inspection

Pack the item carefully to prevent transit damage. Unless Andobike confirms that an item was defective, damaged on arrival, or shipped incorrectly, return-shipping costs may be deducted from the refund or paid by the customer. After receipt, allow approximately 10–15 business days for inspection and processing.

Refunds

We will notify you whether the return is approved. Approved refunds are issued to the original payment method, normally within 7–15 business days after approval. Original shipping charges and expedited fees are not refundable unless required by law or the return resulted from our error. Banks and payment providers may need additional time to post the credit.

Exchanges

We do not process direct exchanges. For a different size, color, or product, place a new order and return the original eligible item separately.

Non-returnable items

• Final-sale items and gift cards.
• Food, nutrition, health, personal-care products, face masks, and water bottles.
• Used, installed, altered, customized, crashed, abused, or damaged items.
• Bicycles modified with non-original parts, wraps, or upgraded or downgraded components.
• Items restricted from return by the manufacturer or applicable law.

Defective, damaged, or incorrect items

Contact Support@andobike.com within 30 days of delivery with the order number and clear photos. We will review the issue and provide next steps. Manufacturer warranty claims may require additional product, serial-number, or proof-of-purchase information.