Shipping Policy

This Shipping Policy describes order processing, charges, delivery estimates, tracking, and restrictions for purchases from Andobike.com.

Shipping area and carriers

We currently ship only within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, international destinations, or freight forwarders. Available carriers and methods depend on the destination, product type, size, and weight and are shown at checkout.

Shipping charges

• Equipment, apparel, parts, and accessories: free standard shipping on eligible orders over $49.99; $10.99 standard shipping for eligible orders below $49.99.
• Adult bicycles: $75 flat shipping fee.
• Kids’ and youth bicycles: $50 flat shipping fee.
• Framesets: $75 flat shipping fee.

Product-specific exclusions or promotional terms may apply and will be shown on the product page or at checkout. Estimated taxes are calculated at checkout.

Processing times

Equipment, apparel, parts, and accessory orders are normally processed within 2–4 business days. Bicycle orders normally require 4–7 business days for preparation and secure packaging. Processing times are estimates and may be longer during promotions, holidays, high-volume periods, or verification reviews.

Delivery and signatures

Delivery dates are estimates, not guarantees. Carrier delays, weather, address issues, or other events outside our control may affect delivery. An adult signature is required for shipments valued over $500.

Tracking

When an order ships, tracking information is sent to the email address supplied at checkout. Tracking may take time to update after the carrier receives the package.

Restrictions and damaged packages

Batteries, car racks, oversized items, and other regulated or restricted goods may require ground service or may be unavailable to certain destinations. Contact Support@andobike.com promptly if a package arrives damaged, appears lost, or shows a delivery problem, and include the order number and relevant photos.